Support and Information

Your employer, or a peak enterprise who you or your employer works for, has chosen the Credenxia platform to manage their workforce compliance. In order to ...

Your ID doesn't always get auto verified and sometimes needs to be manually verified. Don't worry, just follow the below requirements to make sure i...

Prior to accessing site, all workers will be required to access the online portal to complete: An identity check.  Have their work credentials verified...

To verify your identity, you need to upload your identity documentation. For the documents to be uploaded, you can scan them onto your computer or simpl...

A Position is a list of credentials and checks required for a specific job role, which has been set up by an employer or peak enterprise on the Credenxia pl...

You will be required to upload a headshot of yourself, which can be taken as a 'selfie' from your device or camera. Detailed instructions are pr...

When resetting your password, it must consist of at least 8 characters and include: 1 upper case letter, 1 lower case letter, 1 number (0-9) and 1 special c...

We verify the identity of each worker and their uploaded documents by running a 12-point biometric check confirmed by individual government databases. These...

When the module is not playable, try to use another browser. We would recommend clearing the cache first, then usi another browser. If you require...

If the difficulty is that of a technical nature, contact the Credenxia service team. If it is because the employee does not have the required credentials to...