Your ID doesn't always get auto verified and sometimes needs to be manually verified. Don't worry, just follow the below requirements to make sure it is suitable to be manually verified.
Make sure that the images follow these basic rules:
Image is clear, no shadow or bright reflection, is in focus, and you have entered the exact document details from your ID document.
If it meets these requirements then you can skip to the next step.
If you require additional support, our CredEntry Support Team is here to help:
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